Asked Questions
Find answers to common questions about our security solutions, installation process, and services. Explore our FAQs for quick, helpful insights and guidance.
We offer customized security solutions for both residential and commercial properties.
Our team provides a seamless installation, ensuring all equipment is set up and tested for optimal performance.
Yes, we provide round-the-clock monitoring to ensure your property is protected at all times.
Our support team is available to troubleshoot and resolve any system issues quickly and efficiently.
What areas do you cover?
Skyline Surveillance offers worldwide 24/7 monitoring services. We currently provide in-person security camera sales and installation in the following California areas: Fresno, Madera, Chowchilla, Tulare, Selma, Sanger, Lemoore, Visalia, Reedley, and Dinuba. If you're outside of these areas, feel free to contact us to discuss how we can serve you.
Warranty
We offer a 2-year warranty on all our products. Please note that this warranty does not cover damages caused by customer negligence, misuse, or improper handling of the product. For warranty claims, contact us at [email protected] or call 559-365-6307 for assistance.
Refund and Return Policy
Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Certain items cannot be returned, including:
Additional Non-Returnable Items:
Restocking Fee
Please note that all returns will be subject to a 10% restocking fee.
Proof of Purchase
To process a return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain circumstances, partial refunds may be granted:
Refunds
Once your returned item is received and inspected, you will receive an email notification about the status of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within a few business days. The restocking fee will be deducted from the total refund amount.
Delayed Refunds
If your refund hasn’t arrived:
If you’ve completed these steps and still haven’t received your refund, email us at [email protected] or call 559-365-6307.
Sale Items
Only regular-priced items can be refunded. Sale items are not eligible for refunds.
Exchanges
We replace items only if they are defective or damaged. For exchanges of the same item, email us at [email protected] or call 559-365-6307.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return’s value. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, we will issue the refund to the gift giver.
Shipping Returns
To return your product, contact us at [email protected] or call 559-365-6307 for instructions.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Need Assistance?
For any questions regarding refunds, returns, or warranty claims, contact us at [email protected] or call 559-365-6307.
Protect every corner of your property with our top-to-bottom security solutions. Get started today for complete peace of mind.
Skyline Surveillance, based in Fresno, California, specializes in cutting-edge security solutions for homes and businesses. We provide advanced surveillance systems, professional installation, and 24/7 monitoring services to ensure your safety and peace of mind.
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